Offline Mode Troubleshooting

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Lost internet connection during the download 

If the download is not completed and the internet connection is cut off, upon the next connection to SmartUse, the download will resume from where it was before the disconnect. To view the progress, use the 3 lines menu in the top left and click on offline items. The progress will be indicated above the message in red. During the offline synchronization, you can continue to use the app but don’t close it. 

A red exclamation mark appears beside a folder or document in offline items

The red exclamation mark indicates that the documents are not ready to download. There is nothing to do but wait and as soon as the documents are ready to be synchronized offline, they will do so during the next sync.