Troubleshooting - Web Portal

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This article provides quick-reference troubleshooting steps for common issues encountered in the STACK | Build & Operate web portal. Use this guide to identify technical problems, resolve common user errors, and ensure optimal platform performance.

Error Code 50001: Account Already Active

This error appears when you’re trying to create an account in the Web Portal, but an active account already exists with your email address. Based on your role, you’ll be able to access the project directly through the application.